FAQ

 

 

 

Ordering

 

How do I purchase your work?

 

Here's our best tips from some of our top collectors: 

✦ Look for our twice or sometimes thrice a month email newsletter's! Each one contains all the info you need on the latest collection drop, which we call "Chapters". 

✦ The newsletters will tell you when each Chapter goes live, what's included, and even gives you a secret password to enter the site and shop on the release date. 

✦ Try to use a fast payment method like PayPal, ShopPay, ApplePay, etc. These pre-filled payment methods save a lot of time, and ensure that you have the best chance of securing your favorite piece :)

✦ Check out with one item at a time. If you have two in your cart and one sells out before checking out, you'll have to start over and could end up losing both. Placing an item in your cart does not remove it from the shop and does not reserve the piece. If you purchase multiple items (we love that) we do our best to combine your orders into a single package, and refund you the shipping overages!

✦ Use the search bar to quickly navigate to your desired items! 

✦ Check our instagram page daily for sneak peeks of new work, in pottery and jewelry, and to see snippets of our life together in Northern Vermont. We love when you engage with our posts, stories, and reels as it helps us in the ever-evolving algorithm. Be sure to join our "Camp Pitch Pine" broadcast channel as well for behind-the-scenes content :)

 

Where do you ship?

 

Worldwide! We adore our international collectors. However, with any possible shipping restrictions, we do suggest staying up to date with your countries policies toward US mail. 

International customers are solely responsible for any custom fees due upon arrival.

Cancellations ☾ Returns ☾ Exchanges 

 

Can I cancel my order?

A: We accept cancellations within 24 hrs of purchasing, just shoot us a message with all of your order info please :)

Do you accept returns or exchanges?

 A: We don’t, due to the fragile nature of ceramics we'd rather not risk a possible breakage in the mail, and don't want our collectors to feel pressured to be top-notch shippers! Please contact us if there's a problem with your order, we’ll always do our best to resolve any issues. 

 

Shipping ☾ 

 

I bought multiple items in separate orders to snag my favorites. Will you combine shipping?

Absolutely! We take our time to go through all orders, combine them when its safe to do so, and refund any shipping overages back to you whenever possible. If the items are an unusual size or especially delicate, we may still ship individually to ensure they arrive safely at your door. Feel free to send us a message after a restock with your order numbers to have them combined. We do our best to sort them automatically for you, but we appreciate any heads up.

What do I do if my item arrived damaged?

 A: Though we do our best to create the best delivery outcomes possible, ceramics are still fragile and though rare (!), breakages do happen. If it does, be sure to let us know via email and include any photos of the damage. We prefer that you send this info within 7 days of receiving your item. We will do our best to resolve the issue! 

 

Function ☾

 

Are your pots microwave and dishwasher safe? 

 The short answer is yes, unless otherwise noted. We always prefer hand washing in the sink, not just because it's safer to control but because you get to admire your pots again :)

Microwaving is great, but try to prevent any extreme temperature changes to avoid thermal shock. Be careful pouring boiling water directly into pots, instead let liquids cool slightly and steep.